• Rik Muschamp with Accruent

  • Dec 11 2024
  • Length: 19 mins
  • Podcast

Rik Muschamp with Accruent

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  • Summary

  • Industrial Talk is onsite at Accruent Insights and talking to Rik Muschamp, Document GM at Accruent about "Online, real-time document access for field professional success". Scott MacKenzie interviews Rik Muschamp at the Crew and Insights conference in San Antonio. Rik, with 20 years in product, discusses his role at a current, focusing on Meridian and Red Eye document management systems. Meridian, an on-premises solution, is feature-rich but limited to document controllers, while Red Eye, a cloud-native system, promotes broad access for collaboration. Red Eye's unlimited user license model encourages collaboration, as seen in Las Vegas Valley Water's transition from milk crates to digital documents. Rik emphasizes the importance of integrations, like with Maintenance Connection, for efficient document access and updates. Action Items
    • [ ] Explore integration opportunities between document management solutions and other enterprise applications.
    • [ ] Investigate the use of digital twins and BIM to enhance document management capabilities.
    • [ ] Connect with Rik on LinkedIn to continue the discussion.

    Outline Introduction and Welcome
    • Scott MacKenzie introduces the Industrial Talk Podcast, emphasizing its focus on industry innovations and trends.
    • Scott welcomes listeners and highlights the event's purpose, which is to celebrate industry professionals and promote education, collaboration, and innovation.
    • Scott introduces Rik Muschamp, noting the spelling of his name and the challenges it poses for AI transcription.
    • Scott and Rik engage in light-hearted banter about the conference and the importance of in-person interactions.

    Rik Muschamp's Background and Role
    • Rik provides a brief overview of his career, mentioning his 20 years in product and his recent tenure at a current.
    • Rik explains his responsibilities, including managing Meridian and Red Eye, focusing on engineering and document management.
    • Scott inquires about the differences between Meridian and Red Eye, prompting Rik to elaborate on their features and target audiences.
    • Rik describes Meridian as a feature-rich, on-premises solution for document controllers, while Red Eye is a cloud-native solution designed for broader access.

    Integration and Workflow Differences
    • Rik discusses the integration between Meridian and Maintenance Connection, highlighting the benefits for technicians accessing the latest drawings.
    • Scott asks about the workflow associated with Meridian, and Rik explains the challenges of pre-integration and the improvements post-integration.
    • Rik shares a customer success story about Las Vegas Valley Water, which digitized their documents and improved efficiency significantly.
    • Scott and Rik discuss the outdated methods still used by some companies, such as carrying physical documents in milk crates.

    Democratization and Unlimited User Licenses
    • Rik explains the concept of democratization, emphasizing the importance of making information accessible to everyone.
    • Rik highlights the unlimited user license model of Red Eye, which encourages collaboration and accessibility without additional costs.
    • Scott and Rik discuss examples of companies using Red Eye for collaboration, such as utilities in Australia and New Zealand.
    • Rik emphasizes the value of having as many people as possible using the system, as it increases the...
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