In this episode of The Get Shit Done Experience podcast, John Morris welcomes Nick Verzillo, Director of Sales for GSD Technologies, and Jason Hoffman, IT Director at GSD Technologies. The discussion centers around the critical aspects of managed IT services, the importance of proper communication, and the pitfalls of choosing IT partners based on price alone. Jason shares his background in the military and how it shaped his career.

Together, Nick and Jason explain their strategic approach to IT management, emphasizing client-centric service, proactive maintenance, and how their values and methods align closely with the visionary goals of GSD’s founder, Tim Ward. The episode highlights the dangers of outsourcing IT service desks to foreign countries and stresses the importance of having a reliable, local IT partner. It serves as a comprehensive guide to anyone looking to understand the intricacies of managing IT for business growth and reliability.

KEY TAKEAWAYS

• Strategic IT Leadership: Nick Verzillo and Jason Hoffman break down how GSD Technologies approaches managed IT with a client-first mindset and proactive support.
• Experience-Driven Insight: Jason shares how his military background shaped his disciplined, mission-focused approach to IT management.
• Beyond the Bottom Line: The team warns against choosing IT partners solely based on price—highlighting the long-term value of reliability, expertise, and alignment with company goals.
• Local Matters: Outsourcing IT service desks overseas may save costs, but it often sacrifices quality and communication. The episode makes a strong case for partnering with trusted, local providers.
• Aligned with Vision: Their methods reflect the broader vision of GSD founder Tim Ward—prioritizing innovation, responsiveness, and real results for clients.

QUOTES

• "We don't have to pretend like, 'Yeah, this is gonna make you succeed, you're gonna get so much more profit if we do this.' No, we get to just propose things that we believe in and we can do."
• "We're a great option. We're not the only option, but we are an absolutely fantastic option. But we’re certainly not gonna beg for anyone's business."
• "The value of money becomes less important when you start to look at the value of character... Are they going to be there for you when you call at 3:00 AM?"
• "If you're making your decisions based on price, I would really reevaluate that. Especially when it comes down to your most critical decisions."
• "We want long-term partnerships that we can watch their business grow as they watch our business grow. And together, we can get shit done."

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Timecodes

00:00 Introduction
02:09 Welcoming Nick Verzillo and Jason Hoffman
03:59 Jason Hoffman's Military Background
10:59 The Importance of Communication and Training
17:40 Challenges in IT and Cybersecurity
43:32 The Pressure of Sales
43:59 Proposing Solutions to Clients
44:32 The Importance of Proper Support
46:05 Client Retention and Challenges
48:31 The Role of Communication
49:18 GSD's Service Philosophy
50:13 The Reality of Outsourcing
53:18 The Value of Local Support
01:06:14 Building a Strong Team
01:09:30 The Vision for Growth
01:17:23 Why We Do It
01:20:59 Final Thoughts and Call to Action