Holly speaks to Emma, a music lover who thought she’d hit the jackpot when a friend of a friend advertised some Oasis tickets on social media. But it was a scam and she lost hundreds of pounds. Another listener, Sue lost hundreds too when she thought an artist she followed had contacted her offering her the chance to buy some of their work. If you have a story or experience you want to share email cfb@bbc.co.uk

Holly & the team investigate why the Department for Communities, which manages benefits in Northern Ireland, rejected Mark’s attempt to update his mother’s address when she moved to residential care. The result was an overpayment of her benefits, which the family may now have to repay, and a GDPR breach when letters were sent to an old address. Expert Rachael Jeffers attempts to make sense of what happened.

If you have a story or experience you want to share email cfb@bbc.co.uk

Holly hears from CFB listener Rosie about her experience of a branch falling on her car while driving on a busy road. As Holly learns, it’s not a clear cut case. If you have a story or experience you want to share email cfb@bbc.co.uk

Hosts of the BBC’s When It Hits The Fan programme, David Yelland and Simon Lewis, lift the lid on public relations and reveal what happens when a programme like Consumer Fight Back sends an email to a press office asking for answers to a listener’s experience.

If you have a story or experience you want to share email cfb@bbc.co.uk

It’s Black Friday, Black Friday Month, Cyber Weekend...whatever you call it... but are the deals you’re being offered really all they’re cracked up to be? Holly & the team do some price tracking.

Travel expert Simon Calder helps out with listener Dorothy’s difficulty with getting compensation for a delayed flight.

If you have a story or experience you want to share email cfb@bbc.co.uk

Having heard Claire & Michelle’s stories, Holly & the team try to find out more about this type of scam and track down the people behind it.

BBC Scam Interceptors Mark & Harleen investigate the holiday company Claire sent almost £3,000 to & consumer expert Jane Hawkes shares tips on how to avoid scammers when you’re booking your next getaway.

On the BBC’s Scam Safe Week, Holly & the team investigate a scam holiday booking and try to track down the fraudsters behind it.

When Claire booked a stay at a holiday villa for her family she had no idea that the person she’d booked with was a scammer. Alarm bells started ringing when the listing disappeared from the website & she feared she’d lost nearly £3,000.

Claire set out to get her money back and find out who was responsible for scamming her, so she contacted Consumer Fight Back.

Billions of pounds of compensation has been set aside mis-sold car finance. If you bought a car before January 2021, consumer & motoring expert Scott Dixon explains what you need to know.

Graduates are being encouraged to ask for a refund of student loan repayments – have you got yours yet?