AUTHOR

Emily McKeon

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Emily McKeon is a communication director at Microsoft, specializing in global strategic business and executive communications. With a wealth of experience in customer support, global diversity and inclusion, and employee engagement, Emily is dedicated to enhancing employee experiences and driving value for the Customer Service and Support business. Author of “The AI Revolution in Customer Service and Support,” which focuses on the transformative impact of AI on customer service, offering insights and strategies for leveraging AI to enhance customer and employee experiences and operational efficiency. Emily’s deep knowledge and passion for innovation make her a leading voice in the field. Find more information on airevolutionbook.

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The AI Revolution in Customer Service and Support

A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers

By: Ross Smith, Mayte Cubino, Emily McKeon

Narrated by: Eric Burgher

Length: 16 hrs and 54 mins

Release date: 27-12-24

Language: English

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