Showing results by narrator "Eliza" in All Categories

Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes.

Peter and Hank are lifelong friends, but when it comes to their jobs they couldn't be more different. Peter is a small-town pastor and is devoted to helping the community, while Hank runs the local pub and is never too far from a party. But this Christmas, everything is about to change. Having never settled down, Peter and Hank believe their demanding jobs are keeping them from finding love. Convinced that the other has it easier, they hatch a plan to swap places the week before Christmas to put their theories to the test and find time for themselves.

This special edition of The Vampire Hunter's Daughter contains parts 1-6, the complete collection. Fourteen-year-old Chloe witnesses her mother' murder at the hands of a vampire. Before the vampire can kidnap her, there is an unexpected rescue by a group of vampire hunters.

There's an 80 percent chance you're poor. Time poor, that is. Four out of five adults report feeling that they have too much to do and not enough time to do it. These time-poor people experience less joy each day. They laugh less. They are less healthy, less productive, and more likely to divorce. In one study, time stress produced a stronger negative effect on happiness than unemployment. How can we escape the time traps that make us feel this way and keep us from living our best lives?

In post-WWII Paris, Madame Claude ran the most exclusive finishing school in the world. The names on her client list were epic - Kennedy, Rothschild, Onassis, Brando, Sinatra, Picasso, the Shah, and that's just for starters. Born Fernande Grudet, a poor Jewish girl, the future Madame led a life of high adventure - resistance fighter, concentration camp survivor, gun moll of the Corsican Mafia, and erstwhile streetwalker - before becoming the ultimate broker between beauty and power. She harnessed the emerging technology of the telephone to create the concept of the call girl.

For too long, women have been told to confine themselves - physically, socially, and emotionally. Eliza VanCort says now is the time for women to stand tall, raise their voices, and claim their space. Women fight the pressure to make themselves small in private, professional, and public spaces. Eliza VanCort, a teacher, consultant, and speaker, provides the necessary tools for women to rewrite the rules and create the stories of their choosing safely and without apology.

When New York University sophomore Megan Gunther finds personal threats posted to a Web site specializing in campus gossip, she's taken aback by their menacing tone. Someone knows her daily routine down to the minute and is watching her - but thanks to the anonymity provided by the Internet, the police tell her there's nothing they can do. Her friends are sure it's someone's idea of a joke, but when Megan is murdered in a vicious attack, NYPD Detective Ellie Hatcher is convinced that the online threats are more than just empty words.

The world knows me as Zion Mason, but at camp, I’m just Zed—a masked participant living it up in my favorite place on Earth. The only place I’m truly myself. Except this year, things are different. I’ve been outed IRL and now my career’s on the rocks, along with my very fake marriage to my sweet, straight-laced co-star Twyla Hernandez—the one woman I can't have.

Blake Montague's draconian temper and clever mind belong on the Continent, decoding French communications. Instead, as the youngest son of a baron, he's terrorizing London ballrooms in search of a wife who will buy the commission he can't afford. Jocelyn Carrington, after years of smiling through the pain inflicted by an uncaring family, has just inherited a fortune. Now she can buy the special home with an aviary her eccentric younger brother needs - but Blake Montague's family owns it.

It is nine months after the end of the previous book. Many noble allies have come to the Ninefold Forest for a Feast in honor of General Rudolfo's first-born child. Jin Li Tam, his wife and mother of his heir, lies in childbed. As the feast begins, the doors of the hall fly open and invisible assassins begin attacking. All of Rudolfo's noble guests are slain, including Hanric, the Marsh Queen's Shadow. And on the Keeper's Gate, which guards the Named Lands from the Churning Waste, a strange figure appears, with a message for Petronus, the Hidden Pope.

Mothers and daughters share, and want, a bond for life - one that can remain positive and grow stronger with each passing year. Sil and Eliza Reynolds have designed a set of tools to assist you in nurturing that bond. If you're locked in a clash of wills or fear the prospect of getting into one, with Mothering and Daughtering you can learn how to build the foundation for a deep and lasting relationship that is a source of support, joy, and love throughout your lives.

It seems like it's going to be just another normal Peterson family trip for haircuts - that is until Charles meets Princess, a spoiled but irresistible Yorkie pup. She belongs to one of the stylists but Princess's owner is moving and can't take the puppy with her. Charles volunteers to care for Princess until they find her a new home. But it doesn't take long for the Petersons to get tired of Princess's privileged ways. How will Charles ever find the right family for this high maintenance pup?

Single Dad of Seattle, Aaron Steele isn't a single dad at all. He's a retired Navy SEAL whose sister just died, leaving him to raise her newborn daughter all by himself. Only he has no clue how to be a dad - let alone a single dad. He's lost in a sea of diapers and bottles, late nights, and exhausting mornings, all the while dealing with a failure from his last mission he just can't shake. He needs help. He needs a nanny.

Having married once out of desperation, the virgin widow Lady Belden has no intention of giving up her independence - until her long-lost siblings arrive on her doorstep. By law their guardianship belongs to the power-hungry marquess of Belden, but Bell will defy law and society to keep her newly reunited family together. Formidable in trade, unlucky in love, Lord Quentin Hoyt has eyed Lady Bell from afar - not just because she possesses the family fortune but because she's the most desirable woman he's ever met.

In the glamorous world of 1940s New York, Hattie James is a rising star, enchanting audiences at the iconic Copacabana Club. But her glittering life is shattered by a shocking phone call: her father, a respected diplomat, has been arrested for espionage, accused of aiding Nazi Germany. As her world crumbles, Hattie is plunged into a whirlwind of danger and deceit. Following her father's dramatic escape and alleged betrayal, Hattie is coerced by the FBI to aid their hunt. Her mission: infiltrate Rio de Janeiro's high society and uncover the truth about her father's loyalties.

The bombs are raining down on Liverpool but seven year old feisty Alice Lacey and her two best friends Bob and Matty, have disobeyed their parents and decided to go up to Everton Hill and watch the sky set on fire. Ten years later the three are still friends and Bob is now Alice’s sweetheart. He would marry her tomorrow but Alice has ambitions to better herself and when she finally leaves the factory to work as a secretary for Hedley and Worboys’ architects she dreams of a brighter future and having some small part in rebuilding Liverpool.

Welcome to the Puppy Place! Charles and Lizzie Peterson love puppies. Their family fosters these young dogs, giving them love and proper care, until they can find the perfect forever home. Barkley takes Lizzies breath away... literally! Barkley, the Great Pyrenees, is a ball of energy, and far too big for the apartment he has been living in. Lizzie does her best to teach him manners, but she can't make him smaller! Then Lizzie stumbles on what just might be the perfect place for this protective, patient pup. Can Lizzie help Barkley get settled in his dream home?

An inspiring battle cry for sanity in the college application process that looks beyond the rankings to successfully determine what’s truly the best school for you or your child.

For nearly a decade, Pulitzer Prize-winning critic Justin Davidson has explained the ever-changing city of New York to his readers at New York magazine, introducing new buildings, interviewing architects, tracking the way the transforming urban landscape shapes who New Yorkers are. Now, his extensive, inspiring knowledge will be available to a wide audience.

Charles and Lizzie Peterson love puppies. Their family fosters these young dogs, giving them love and proper care, until they can find the perfect forever home. Trixie loves playing dress up, and this gives Lizzie a brilliant idea. Halloween is just around the corner, and she plans a costume contest for the dogs at the shelter.