Showing results by narrator "Teri Schnaubelt" in All Categories

In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it-without ever needing to reach out to a live customer success manager.

Thanks to the classic Dolly Parton film The Best Little Whorehouse in Texas and ZZ Top's ode "La Grange," many people think they know the story of the infamous Chicken Ranch. The reality is more complex, lying somewhere between heartbreaking and absurd. For more than a century, dirt farmers and big-cigar politicians alike rubbed shoulders at the Chicken Ranch, operated openly under the sheriff's watchful eye. Madam Edna Milton and her girls ran a tight, discreet ship. That is, until a secret conspiracy enlisted an opportunistic reporter to bring it all crashing down on primetime television.

When a scandalous news story splashed across mainstream media about an elite escort agency in Las Vegas, people were shocked to learn there was a tiny mastermind behind the company: a small town girl from Oregon named Jami Rodman who went by the pseudonym Haley Heston.

India Redding is juggling a web design career, a long-distance romance, and an exasperating promise she made to her late father: keep an eye on her vivacious mother, Eldora. A former Las Vegas showgirl, the flamboyant sixtysomething bombshell never lacks for curveballs. Her latest idea is that she and India hightail it out of Colorado Springs and hit the road for Sin City in her turquoise ’57 Thunderbird. Eldora can revisit the neon strips of her youth, and together they can track down India’s twin sister, Gypsy, a haunted vagabond artist prone to disappearing.

Hillary Carpio and Travis Henry of Snowflake helped scale the go-to market program behind one of the fastest growing software companies in history. Not satisfied with the traditional model of separate sales and marketing functions, they married both into integrated, account-based, cross-functional teams that targeted and closed business at historic rates—what they call "one-team GTM." In Busting Silos: How Snowflake Unites Sales and Marketing to Win Its Best Customers, Carpio and Henry map out how you can do the same at scale.

The sight of a goose feather at a murder scene modeled after a children’s poem is enough to make FBI special agent Fiona Kelly's blood turn to ice. Almost two decades ago, a feather was left with her sister's body—and with every subsequent victim of the Nursery Rhyme Killer. Now he's back. Only this time, his latest gruesome murder is a message to the only one who ever got away: Fiona.

In this book, you'll learn how: data science, driven by artificial intelligence and machine learning, is yielding unprecedented business insights; blockchain has the potential to restructure the economy; drones and driverless vehicles are becoming essential tools; 3-D printing is making new business models possible; augmented reality is transforming retail and manufacturing; smart speakers are redefining the rules of marketing; and humans and machines are working together to reach new levels of productivity.

Linda Kohanov, author of the bestselling The Tao of Equus, pioneered a deep understanding of "the way of the horse," including the extraordinary nonverbal communication of skilled riders and the collaborative power of "herding cultures" through the centuries. She has adapted this profound, time-tested approach to modern life and the organizations in which top-down management hierarchies have become obsolete.

The Romanian Grey Wolves have been kicked, beaten, and stomped - assailed from every side. Yet every time evil thinks it's gotten the upper hand, the wolves come roaring back to protect their own. No darkness can stand against them, especially when they fight united with their supernatural allies. But what happens when the darkness refuses to stand and fight?

Despite the increase of high-profile hacks, record-breaking data leaks, and ransomware attacks, many organizations don't have the budget for an information security (InfoSec) program. If you're forced to protect yourself by improvising on the job, this pragmatic guide provides a security-101 handbook with steps, tools, processes, and ideas to help you drive maximum-security improvement at little or no cost.

In 1988, Lydia Conner was taken from her cabin near Specter Lake, Minnesota, while her husband lay in bed, temporarily paralyzed. She screamed at him for help as she floated up to the ceiling in a blinding flash of light...and then she was gone. In 2009, four film school students journeyed to the Specter Lake cabin where the abduction of Lydia Conner took place. They hoped to capture proof of an alien visitation on film; they hoped to re-create events from the abduction; they hoped to use themselves as bait...but they encountered much more than they ever could've imagined.

Are you ready to discover the truth about the secret elimination process? Do you know that airlines use hidden surveillance and undercover officers to eliminate 90% of unsuspecting candidates as early as possible? and do you know that you are up against a strict set of hidden criterion and secret discriminations? These are just a few of the tactics that airlines use to make sneaky elimination choices during the selection process.

Dalton Black, a Canis lupis full of guilt and anger, never expected to find his true mate. Perhaps already slipping into madness, he had resigned himself to the fact that he would walk the earth without the other half of his soul. But all of those resignations evaporated when he saw her broken and bloodied body lying on that altar. Though the man didn't recognize her, the wolf did.

Becoming an effective IT manager presents a host of challenges - from anticipating emerging technology to managing relationships with vendors, employees, and other managers. A good IT manager must also be a strong business leader. This book invites you to accompany new CIO Jim Barton to better understand the role of IT in your organization. You'll see Jim struggle through a challenging first year, handling (and fumbling) situations that, although fictional, are based on true events.

At an elite private school nestled in the Colorado mountains, a tangled web of lies draws together three vastly different women. Natalie, a young office assistant, dreams of having a life like the school moms she deals with every day. Women like Brooke - a gorgeous heiress, ferociously loving mother and serial cheater - and Asha, an overachieving and overprotective mom who suspects her husband of having an affair. Their fates are bound by their relationships with the handsome, charming assistant athletic director Nicholas, who Natalie loves, Brooke wants and Asha needs.

We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you use design thinking to produce breakthrough innovations and transform your organization. This book will inspire you to: understand the transformative potential of design thinking; proceed from idea to product at lightning speed; iterate with rapid customer feedback; fail small and win big; create new products people love; lead design thinking teams more effectively; and open new paths to innovation at your company.

We are exhausted. There's so much to do, and way too much to buy. Whether it's through late night TV ads, social media, or other sources of influence, we seem to be addicted to buying and then storing things. Sometimes we consume with no regret and other times we realize that we're doing more harm than good to our wallets and our homes. It's a constant cycle - one that many are longing to break. Who wants their hard-earned money to go toward something that soon ends up in a landfill?

In 1942, historian Peter Fritzsche offers a gripping, ground-level portrait of the decisive year when World War II escalated to global catastrophe. With the United States joining the fight following Japan’s attack on Pearl Harbor, all the world’s great powers were at war. The debris of ships sunk by Nazi submarines littered US beaches, Germans marauded in North Africa, and the Japanese swept through the Pacific.

Amber Kelly, mining lawyer and amateur paleontologist, visits her family’s 19th century log cabin in the Colorado mountains and discovers a puzzle box hidden in a 200-year-old loom. Inside the box is a brooch engraved with a Gaelic inscription. After reciting the words, an earthy-scented fog engulfs Amber and whisks her off to Leadville, Colorado, in the year 1878.

Lilly Pierce, the surviving widow of the warlock king, must now take his place as the leader of the warlock race. Unfortunately, she's in no condition to do it. Her heart has been shattered. Lilly has found love twice in her life, and both times, it's been ripped away. Now, to keep her throne, Lilly will have to prove she's worthy of it, or risk losing more than just her title.