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If you're aspiring to satisfy your customers, then you’re aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business. Acclaimed customer experience expert Jon Picoult explains why building customer loyalty requires leaving indelible positive impressions on everyone you work with - not just shaping their experiences, but also shaping their memories.

This collection pays tribute in story and verse to our four-footed canine friends - those doggone dogs. You will find every kind of dog: loyal and devoted dogs, honest to a fault dogs, brave dogs, trouble-prone dogs, hungry dogs, bad dogs, misunderstood dogs, understanding dogs, comforting dogs, and many more. You will laugh, cry, and ponder as you listen to this delightful tribute to our dog companions. For, without them - and their doggy hearts - the world would be a colder, less interesting, and certainly less loving place. So here's to those doggone dogs!

An inside look at the heart of Billy Graham. For 30 years, Billy Graham and David Frost fascinated television audiences with their conversations about God, the Bible, and Graham's decades-long ministry. Frost asked the questions that thousands of viewers wanted to ask. Graham answered them with authenticity and grace. With engaging honesty, Graham tells stories of his earliest crusades, his involvement in the civil rights movement, and his role as spiritual mentor to several American presidents.

Only a few months into her new job, Nancy wondered whether or not she should have said yes to the CEO position at Soup, Inc. Sales were declining, bankruptcy and takeover rumors were swirling, and employee morale had never been lower. The company had lost both flavor and heat; and nobody likes lukewarm soup. How was Nancy going to turn it around?Sometimes the answer you need is right in front of you.

A Christmas Carol is Charles Dickens' beloved Christmas masterpiece and one of the greatest works of wisdom literature the world has ever known. Set in Victorian London in 1843, the story follows a bitter old miser Ebenezer Scrooge, as the Ghosts of Christmas Past, Present, and Future conduct him through the stages of life in hopes of inspiring him with the true meaning of Christmas.

In the fourth book in the Frank Einstein series, Frank - along with his best friend, Watson, and Klink and Klank - once again finds himself in competition with his classmate and archrival, T. Edison, and his sign-language-speaking sidekick, Mr. Chimp, over Frank's newest invention: the EvoBlaster Belt, which allows the user to evolve and devolve into other forms of life, blasting from one species to another.

Jon Lindsey’s controversial debut, Body High, squirts across the sunburned landscape of Southern California, taking listeners on a debauched, high-speed journey of misplaced lust, mistaken fathers, lost semen, and the kidnapping of a sperm bank daughter, who may hold the key to redemption, or perhaps, the realization of its impossibility.

After visiting 70 doctors and trying every “miracle” drug, diet, and supplement on the market, he found himself tearing through the pages of the world’s oldest, most sacred, and best-selling book - the Bible. What he found was a superb health plan that literally transformed his life and gave rise to The Maker’s Diet. Now is your opportunity to try the Maker’s Diet 40-day health experience - 40 days that will change your life forever.

Venus and Adonis is a rich and rewarding work. This version includes substantial in introductory and concluding commentary from Shakespeare expert Charlie Creed, in addition to the full poem. Written in glorious language, the story balances comic invention with a tragic and moving love story. Appearing in quarto form in 1593, Venus and Adonis was Shakespeare’s first published work - for though several of the author’s plays had been performed by this date, none had been printed.

Being a friend of God requires exposure to the Holy Fire. His Holy Fire makes us friends by separating us from the world and burning away everything that does not make us pure.

Is God still doing miracles today? Absolutely! These real-life, credible stories of miraculous experiences, gathered by the authors of Miracles Are for Real, reveal that God is still very active in the world. Each gripping story is sure to encourage and inspire, offering hope and a sense of wonder. When Steve rolled his car, he should have been killed. Why didn’t he die that day? Caleb and Penny moved to a poor part of town to serve their community. But when one group of neighbors makes and sells drugs, will God’s angels protect them?

Have you ever heard of tantric massage before? If not, have you ever wondered what it was all about? Tantric massage is a spiritual concept of energy and release. Tantric massage is based off of the seven centers of energy located along your spine. It is all about releasing those blocked energies, so that they can freely flow.

April 1943: four boys playing in Hagley Woods, Worcestershire, make a gruesome discovery. Inside an enormous elm tree there is the body of a woman, her mouth stuffed with a length of cloth. As the case goes cold, mysterious graffiti starts going up across the Midlands: 'Who put Bella in the Wych Elm?' To Ross Spooner, a police officer working undercover for spiritualist magazine Two Worlds, the messages hold a sinister meaning.

Hace treinta y cinco años, Imanol Azkarate fue secuestrado y ejecutado, pero sus dos asesinos nunca fueron detenidos ni identificados. Uno de ellos, Josu Etxebeste, conocido restaurador guipuzcoano, guardó todas las cartas y dibujos que hizo el secuestrado durante el cautiverio.

A supermarket meat manager carves a doorway to a parallel world of bloody horror. A fading magician encounters his former mentor performing a terrifying new act. A party-goer ducks out early and is pursued by a creature bent on cruel malevolence. Winged creatures of unknown origin terrorize a small town. A disgruntled employee works his dark magic on a new breed of middle managers. A radio stunt shatters the sanity of a DJ.

You are meant to live as a holy carrier of divine glory! There are people who walk in a dimension of Holy Spirit power and presence so strongly, that the very atmospheres around them are filled with Heaven’s glory. These men and women are living examples of what Christ offers to those who follow him.

Night - The town of Yocum Valley is in for the longest, darkest night it has ever known. A night that will make some doubt their sanity, and others fear for their lives. A night when the heinous curse of its tainted ancestry will rise, in the form of a living horror, to seek savage vengeance.... Winter - The beast will stalk during the coldest, cruelest winter on record, in a place that is frozen, snowbound...and trapped at the mercy of something unspeakable, with a taste for human flesh and a thirst for human blood....

A large-scale and much publicized expedition to Antarctica is about to take place. While excitement runs high in the scientific community over this expedition, one geologist tries his hardest to stop the trip from ever happening. This is because William Dyer has been to Antarctica on an expedition before and knows of the unspeakable horrors that lie in its frigid terrain.

Setbacks, tough times, and unpleasant surprises don't just happen to some; they happen to everyone. They will happen to you. Maybe you are in the middle of one right now, wondering why and how you will ever get through. In Life's Challenges - Your Opportunities, Pastor John Hagee gives you the tools you need to move confidently through the challenges of life and into God's promises for you.

Now more than ever, fear and uncertainty are becoming staples of daily life. During changing times, it's easy to worry, give up, and let fear paralyze you. However, you have more control than you think you do, and how you handle adversity is your choice - the only choice that matters. If you're facing tough economic times, The Shark and the Goldfish will motivate you, inspire you, and give you the confidence you need to thrive during changing times.