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Pump the brakes on your week and take 10 minutes to make your life as a surgeon just a little better…

Jeff welcomes to the podcast, Quality Improvement Executive Leadership Consultant, Margie Nelson, MS, MT, EMT, CPXP.

Margie has spent the past 20 years as a hospital quality and safety specialist handling risk, quality improvement, and communication enhancement.

Physicians are generally recognized as healers, but when they’re first thrown into a leadership position, physicians are less likely to have experience in leading people (especially other physicians). When taking roles that require supervision of people, there’s a different skill set you need to develop to become a great leader.

A few simple actions can make all the difference in building trust among your team.

What steps does Margie suggest to improve communication and trust among your team?

• Step 1 - Create an action plan. That means living your own values so that your team leads in the same way you do.
• Step 2 - Embrace teamwork. Advocate for your team. Celebrate their wins. Discuss when things go wrong.
• Step 3 - Instill trust. Build a culture of collective excellence and elevate your team by your own leadership example.

Most importantly, PRACTICE intentional communication to lead your team!

BIO

Margie Nelson, MS, MT, EMT, CPXP, is a Quality Improvement Executive Leadership Consultant with a demonstrated history of working with hospital and healthcare systems on quality, safety and patient experience of care. Most recently she added Physician Wellness to her skills administering a Physician Coaching program at Envision Healthcare which made a significant impact on physician wellness and improvement of quality and safety scores. Margie’s education and training include a BS and MS from the George Washington University in Medical Technology and Healthcare Quality and Safety. She has worked on both sides of the care and regulatory aspects of Healthcare and continues to bring value to physician relationships with patients, leaders and colleagues.

SurgeonMasters is a physician peer community dedicated to improving the personal and professional well-being of physicians.

Join your colleagues online at SurgeonMasters.com for events, resources, and more.

PRACTICE Your Best!

Send us a text

Pump the brakes on your week and take 10 minutes to make your life as a surgeon just a little better…

Jeff welcomes to the podcast, Quality Improvement Executive Leadership Consultant, Margie Nelson, MS, MT, EMT, CPXP.

Margie has spent the past 20 years as a hospital quality and safety specialist handling risk, quality improvement, and communication enhancement.

Margie has recognized that quality of care is directly related to how well a patient understands what the physician is telling them. Many physicians don’t always have time to develop the relationship that the patient requires to build that trust and desire to take care of themselves.

Effective communication between physicians and their teams is foundational. Physicians need strong communication skills with peers and leadership, as well as with their patients. Often strong communication in one area will positively impact the others.

What steps does Margie suggest to improve communication between physician leaders, physician reports, and ultimately, patients?

• Step 1 - Set the expectation that colleagues can always come to you with questions, challenges, or suggestions.
• Step 2 - Exhibit the characteristics that you want to see in others.
• Step 3 - Acknowledge existing challenges and ask for partnership in solving those challenges.

Most importantly, PRACTICE improving how you communicate!

BIO

Margie Nelson, MS, MT, EMT, CPXP, is a Quality Improvement Executive Leadership Consultant with a demonstrated history of working with hospital and healthcare systems on quality, safety and patient experience of care. Most recently, she added Physician Wellness to her skills, administering a Physician Coaching program at Envision Healthcare, which made a significant impact on physician wellness and improvement of quality and safety scores. Margie’s education and training include a BS and MS from the George Washington University in Medical Technology and Healthcare Quality and Safety. She has worked on both sides of the care and regulatory aspects of Healthcare and continues to bring value to physician relationships with patients, leaders and colleagues.

SurgeonMasters is a physician peer community dedicated to improving the personal and professional well-being of physicians.

Join your colleagues online at SurgeonMasters.com for events, resources, and more.

PRACTICE Your Best!

Send us a text

Pump the brakes on your week and take 10 minutes to make your life as a surgeon just a little better…

Jeff welcomes ENT surgeon and professional coach Dr. Mel Thacker to the podcast.

Each of us carries two inner selves — the essential self and the social self. When these two are in harmony, we’re capable of extraordinary things. But when they’re out of alignment, it can lead to dissatisfaction, stress, or burnout.

The essential self is our true nature — who we are at our core, from birth. The social self is the identity we build over time to meet the expectations of others. As infants, we cry when we’re upset — pure essential self. As adults, we may feel like crying but force a smile to keep others comfortable — the social self at work.

So how do we bring these two selves into balance? Dr. Thacker offers three key steps:

• Step 1 - Recognize that most of us are living unconsciously. We tell ourselves we’ll be happy after we attain the next milestone. This is the arrival fallacy. Instead, we need to live consciously.
• Step 2 - Explore your earliest memories and consider why they stand out. These moments can offer valuable insights into your essential self — the version of you that existed before external expectations took over.
• Step 3 - Consider working with a coach to explore, identify, and integrate your essential and social selves. A coach can help you uncover unconscious patterns and align your path with who you truly are..

Most importantly, PRACTICE being your essential self!

BIO

Mel Thacker, MD, PCC, DipABLM is a fellowship-trained rhinologist/otolaryngologist, professional certified coach, and lifestyle medicine specialist.

After two years in academics, she realized how much she valued autonomy and pivoted to private practice, serving a Massachusetts community for nearly a decade. But when panic attacks and insomnia took hold, she turned to coaching—transforming the most emotionally painful year of her life into her greatest teacher. She emerged on the other side as a better human, clinician, surgeon, wife, mother, and friend. After that experience, her work evolved from taking care of patients to resourcing her fellow surgeons.

• Watch her TEDx talk, "How to Save Lives with Two Minutes of Listening," here.
• Her second TEDx talk, "Seeing Beyond the Red Swans," will be available in Spring 2025.

She is also the host of the groundbreaking podcast, Surgeons with Purpose, and the Founder of Empowered Surgeons Group, a program that will teach you everything you didn't learn in surgical training.

Social Media:

Follow her on Instagram here
Connect on LinkedIn here

SurgeonMasters is a physician peer community dedicated to improving the personal and professional well-being of physicians.

Join your colleagues online at SurgeonMasters.com for events, resources, and more.

PRACTICE Your Best!