Episodes

  • Podcast 71 - Predictions for 2025

    Podcast 71 - Predictions for 2025
    Dec 16 2024
    Seven global loyalty experts make their predictions for 2025. Featuring Stuart Melim, Joanne Ward, Pavel Los, Caroline Papadatos, Adam Posner, Rick Fergusson and Iain Pringle.
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    42 mins
  • Newscast 13 - When Black Friday Comes

    Newscast 13 - When Black Friday Comes
    Dec 8 2024
    In this episode, we dive into the data on Black Friday sales and parse the implications. Plus, we unpack the Spirit Airlines bankruptcy and partner with the International Loyalty Awards.
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    36 mins
  • Podcast 70 - Review of 2024

    Podcast 70 - Review of 2024
    Dec 2 2024
    Our panel of experts review their predictions for the loyalty industry in 2024 and we crown the Loyalty Podcast Prediction Person of the Year.
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    24 mins
  • Newscast 12 - Choosing a Career in Loyalty

    Newscast 12 - Choosing a Career in Loyalty
    Nov 23 2024
    Is loyalty marketing now a legitimate career path? And if so, what are the skills required to succeed? Join our latest Loyalty Round Table. Plus: The Loyalty Launchpad.
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    37 mins
  • Newscast 11 - The Death of Plastic

    Newscast 11 - The Death of Plastic
    Nov 9 2024
    In this episode, we look at the eventual demise of the physical payment cards and the implications for issuer loyalty. Plus, Email personalization and Loyalty Gripes.
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    35 mins
  • Podcast 69 - Practical AI, how to get started.

    Podcast 69 - Practical AI, how to get started.
    Nov 4 2024
    In this podcast we explore how loyalty professionals can get started using AI at work. To helps us with this I am joined by David Rose of Papa Johns and Ed Child of Costa Coffee who have studied the subject and offer real practical advice for how we can all start using AI to make our lives easier and more productive.
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    36 mins
  • Newscast 10 - Is Fashion Loyalty Having a Moment?

    Newscast 10 - Is Fashion Loyalty Having a Moment?
    Oct 27 2024
    A veritable grab bag of loyalty goodness with a look at fashion loyalty, TikTok Shop, and Virgin Atlantic’s move to dynamic reward pricing.
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    34 mins
  • Newscast 9: Will the Airlines Kill Their Golden Goose?

    Newscast 9: Will the Airlines Kill Their Golden Goose?
    Oct 14 2024
    Airlines facing unprecedented pressure from shareholders, finance teams, disgruntled members, and the government have devalued their loyalty programs. If this trend happens, will the entire airline loyalty ecosystem collapse?
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    33 mins