Mastering Customer Retention with Sarah Johnson: Systems for Success and Genuine Connection

In this episode of The Digital Shift™, Jessica Green welcomes Sarah Johnson—aka Simply Sarah J—a top-ranked leader in customer retention at Beyond Slim and a passionate advocate for mental wellness. Sarah shares her proven systems for building lasting customer relationships, creating genuine connections, and maintaining one of the highest retention rates in her company.

Discover how Sarah uses duplicatable processes, strategic follow-ups, and authentic engagement to keep customers coming back. She also delves into the mental wellness component of her business, discussing how balancing physical and emotional well-being strengthens client trust and loyalty. Whether you’re struggling with customer retention or looking to create a community that supports your business goals, this episode is packed with actionable tips you won’t want to miss!

• The importance of customer retention and how it fuels long-term business success.
• Sarah’s duplicatable systems for building customer loyalty and fostering community.
• How to balance automated systems with personal touches for a humanized approach.
• Practical tips for maintaining customer engagement and avoiding common pitfalls.
• Integrating mental wellness into business practices to create authentic connections.
• Tools and strategies for simplifying follow-up and staying organized.

"Ready to build systems for customer retention like Sarah? Try the Self Made Hub for free! Our all-in-one platform offers tools for organizing, tracking, and engaging with customers seamlessly. Visit www.self-made.biz to get started today!"

To learn more about Sarah Johnson:

• Visit Sarah on Instagram: Simply Sarah J
• Visit Sarah on Facebook: Simply Sarah J

Customer retention isn’t just about sales—it’s about building trust, adding value, and creating a community where your clients feel truly supported.

Next week, Jessica dives into Building a Brand that Connects: How to Define Your Customer Avatar. This episode will equip you with the tools and strategies to understand your ideal audience, create a brand that resonates, and retain loyal customers. Don’t miss it!

Try the Self Made Hub for free! Start aligning your business with your vision using our all-in-one platform. Get access today at www.self-made.biz/thehub

Looking to accelerate your tech journey and start learning how to infuse tech into your business to scale in this next year? You can join our next 10 week accelerator here: www.self-made.biz/accelerator

Want to infused tech but you'd rather have the full marketing system built for you? You can visit us here for ala carte: www.self-made.biz/price-list or here for a complete system: www.self-made.biz/done-for-you-vip

Follow us for more!
Jessica Green @iamjessgreen
Natasha Roberson @momtomillionaire

In this episode of The Digital Shift™, hosts Jessica Green and Natasha Roberson unpack the transformative power of social media automation for entrepreneurs. Learn how automating comment replies and DM flows can help you save time, nurture leads, and drive conversions—all while maintaining authenticity. Natasha, the automation guru at Self Made Hub, shares her insights into designing workflows that are both personal and effective, and Jessica offers practical strategies to get started without overwhelm.

Discover how tools like SocialSync™ take the hassle out of follow-ups, allowing you to focus on scaling your business. Whether you’re new to automation or looking to refine your process, this episode provides actionable tips and strategies to help you engage with your audience effortlessly.

• What is social media automation, and how does it help businesses talk to their leads?
• Crafting effective DM flows to nurture leads and convert them into customers.
• Balancing automated responses with personal touches for higher engagement.
• Common mistakes entrepreneurs make with automation and how to avoid them.
• How to use automation to build a digital lead list and stay organized.
• Introducing SocialSync™ by Self Made Hub: The system that connects your social media to seamless automation.

Ready to automate your business and scale smarter? Try Self Made Hub for free and see how SocialSync™ can revolutionize your follow-ups and lead nurturing. Visit https://www.self-made.biz to get started today

Social media automation lets you get your time back while increasing leads and conversations—it’s the perfect marriage of passion and productivity.

Next week, I’m chatting with Sarah Johnson, aka ‘Simply Sarah J,’ about how she’s mastered customer retention to become #1 at Beyond Slim. We’ll dive into her award-winning systems, the genuine connections she builds with clients, and her approach to blending wellness and business success. Don’t miss this inspiring and actionable episode!

Try the Self Made Hub for free! Start aligning your business with your vision using our all-in-one platform. Get access today at www.self-made.biz/thehub

Looking to accelerate your tech journey and start learning how to infuse tech into your business to scale in this next year? You can join our next 10 week accelerator here: www.self-made.biz/accelerator

Want to infused tech but you'd rather have the full marketing system built for you? You can visit us here for ala carte: www.self-made.biz/price-list or here for a complete system: www.self-made.biz/done-for-you-vip

Follow us for more!
Jessica Green @iamjessgreen
Natasha Roberson @momtomillionaire

Episode Summary:
On this episode of The Digital Shift™, Jessica Green sits down with time management expert Danelle Delgado to unpack her game-changing strategies for prioritizing tasks, clearing mental clutter, and achieving more with less stress. Known for her transformative Keep, Start, Stop method and the sought-after Clean Your Clock training, Danelle shares tools to help you reclaim control of your time and focus on what matters most.

Whether you’re a business owner, entrepreneur, or anyone looking to maximize productivity, this episode is packed with practical tips and insights to help you stay disciplined, motivated, and on track to hit your goals.

Key Topics Covered:

• How the Keep, Start, Stop method simplifies prioritization and eliminates distractions.
• A deep dive into the Clean Your Clock system and how it resets your focus for success.
• The role of mental clarity in effective time management.
• Actionable steps to identify what to keep, start, or stop in your routine.
• Common pitfalls in time management and how to avoid them.

Call-to-Action:
"Take control of your time and start managing your tasks with ease! Try the Self Made Hub for free, with productivity tools and workflows that help you implement systems like Keep, Start, Stop and more. Get started today at [Insert Link]."

Quote of the Episode:

"Winning consistently starts with managing your time—and your mindset—with clarity and purpose."

Teaser for Next Episode:

"Next week, we’re diving into Mastering Social Media Automations: Designing Comment Reply and DM Flows that Convert and Nurture Leads. Learn how to create seamless automations that engage your audience, save time, and increase conversions. Don’t miss it!"

Try the Self Made Hub for free! Start aligning your business with your vision using our all-in-one platform. Get access today at www.self-made.biz/thehub

Looking to accelerate your tech journey and start learning how to infuse tech into your business to scale in this next year? You can join our next 10 week accelerator here: www.self-made.biz/accelerator

Want to infused tech but you'd rather have the full marketing system built for you? You can visit us here for ala carte: www.self-made.biz/price-list or here for a complete system: www.self-made.biz/done-for-you-vip

Follow us for more!
Jessica Green @iamjessgreen
Natasha Roberson @momtomillionaire

In this inaugural episode of The Digital Shift™, hosts Jessica Green and Natasha Roberson discuss the transformative power of starting with the end in mind. Learn how having a clear vision can help you make smarter decisions, align your goals, and streamline your business processes. Jessica shares her expertise on crafting long-term strategies, overcoming overwhelm, and choosing the right tech tools to support your goals. Together, they tackle common mistakes entrepreneurs make, like getting sidetracked or overwhelmed, and provide actionable advice to help you stay on track.

This episode is packed with insights for entrepreneurs who want to set clear goals, take decisive actions, and build scalable systems that drive success. Plus, Jessica and Natasha introduce the Self Made Hub, an all-in-one platform designed to help you align your business with your vision.

Key Topics Covered:

• What it means to "begin with the end in mind" and why it’s critical for success.
• How having a clear end goal influences decision-making and tech choices.
• Tips for overcoming the overwhelm of long-term goal setting.
• The importance of execution and reviewing 90-day plans.
• Common mistakes to avoid, including “duct taping” technology solutions.
• Introducing the Self Made Hub: Tools and mentors to help you achieve your goals.

Try the Self Made Hub for free! Start aligning your business with your vision using our all-in-one platform. Get access today at www.self-made.biz/thehub

Looking to accelerate your tech journey and start learning how to infuse tech into your business to scale in this next year? You can join our next 10 week accelerator here: www.self-made.biz/accelerator

Want to infused tech but you'd rather have the full marketing system built for you? You can visit us here for ala carte: www.self-made.biz/price-list or here for a complete system: www.self-made.biz/done-for-you-vip

Follow us for more!
Jessica Green @iamjessgreen
Natasha Roberson @momtomillionaire