In this episode of the Chief Healthcare Officer Podcast, Dr Fatih Mehmet Gül speaks with Fiona Sartoretto Verna, a global expert in pharmacy operations. They discuss the importance of patient-centered pharmacy design, the evolution of pharmacy operations, and the challenges faced by pharmacy managers. Fiona shares her insights on how technology can improve pharmacy efficiency and enhance the patient experience. The conversation emphasizes the need for a holistic approach to pharmacy management that considers both patient and employee satisfaction.

Whether you're a healthcare professional, a design enthusiast, or simply curious about the future of pharmacy, this episode offers a wealth of inspiration and actionable insights.

Key takeaways from the discussion
• Properly designed pharmacies can improve accessibility, streamline medication delivery, and foster trust between patients and healthcare providers.

• Challenges in healthcare architecture include balancing cultural traditions with modern architectural practices, adhering to regulatory frameworks, and navigating the financial constraints of healthcare institutions.

• Better pharmacy designs focus on creating welcoming, functional spaces that prioritize patient comfort and foster community engagement.

• The future of healthcare design lies in sustainability, patient-centered approaches, and leveraging technology to create adaptable, efficient spaces.

• Healthcare leaders should recognize the strategic importance of design in transforming healthcare delivery, by thinking beyond the status quo and investing in innovative solutions that elevate the quality of care.

Listen to the episode and let us know what you think using the contact form on our website: https://www.chiefhealthcareofficer.com. Also...

Follow Dr Fatih Mehmet Gül on LinkedIn - https://www.linkedin.com/in/drfameg/
Visit Dr Fatih's Website - https://www.fatihmehmetgul.com/
And Subscribe to the CHO LinkedIn Newsletter - https://www.linkedin.com/newsletters/the-chief-healthcare-officer-6939938177927241728/

In this episode, Dr. Fatih Mehmet Gül interviews Dr. Simon Fleming, an orthopedic surgeon and advocate for cultural change in healthcare. They discuss the challenges of creating a just culture, the impact of bullying and discrimination, and the importance of leadership in fostering a respectful work environment. The conversation emphasizes the need for effective strategies to implement cultural change and the role of education in shaping future healthcare professionals.

Key takeaways from the discussion include s the following:

• Creating a just culture is essential for healthcare.
• Bullying and discrimination are prevalent in healthcare settings.
• Leadership plays a pivotal role in driving cultural change.
• Psychological safety is crucial for open communication.
• Education is key to overcoming resistance to change.
• Small changes can lead to significant improvements in culture.
• Empowering staff to speak up is vital for patient safety.
• Cultural change requires a collective effort from all levels.
• Understanding the nuances of workplace behaviors is important.
• A focus on belonging enhances team collaboration.

Listen to the episode and let us know what you think using the contact form on our website: https://www.chiefhealthcareofficer.com. Also...

Follow Dr Fatih Mehmet Gül on LinkedIn - https://www.linkedin.com/in/drfameg/
Visit Dr Fatih's Website - https://www.fatihmehmetgul.com/
And Subscribe to the CHO LinkedIn Newsletter - https://www.linkedin.com/newsletters/the-chief-healthcare-officer-6939938177927241728/

In this episode of the Chief Healthcare Officer Podcast, Dr. Fatih Mehmetgül engages with Derek Chen, a prominent figure in healthcare leadership across Asia. They discuss the evolution of patient experience, the importance of empathy in healthcare, and innovative practices that enhance patient care. Derek shares insights from his extensive career, highlighting the need for a patient-centric approach and the role of technology in transforming healthcare delivery. The conversation also touches on leadership philosophies that foster open communication and collaboration within healthcare organizations.

Key takeaways from the discussion includes the following:

• Patient experience should prioritize empathy and understanding over operational efficiency.
• Healthcare providers often overlook affordability and accessibility, impacting patient care.
• Innovations like tele-radiology can bridge gaps in healthcare access in underserved regions.
• Singapore's healthcare model emphasizes a whole-of-government approach to affordability and accessibility.
• Decentralizing healthcare services can enhance patient experience by bringing care closer to communities.
• Technology should complement traditional care, not replace it, creating a hybrid model of service delivery.
• Leadership in healthcare should foster a blameless culture to encourage open communication.
• Patient feedback is crucial for continuous improvement in healthcare services.
• The future of healthcare will be shaped by technology, focusing on patient needs and accessibility.

Listen to the episode and let us know what you think using the contact form on our website: https://www.chiefhealthcareofficer.com. Also...

• Follow Dr Fatih Mehmet Gül on LinkedIn - https://www.linkedin.com/in/drfameg/
• Visit Dr Fatih's Website - https://www.fatihmehmetgul.com/
• And Subscribe to the CHO LinkedIn Newsletter - https://www.linkedin.com/newsletters/the-chief-healthcare-officer-6939938177927241728/