Episodes

  • SOS Bonus Material - The Three Blocks of Management

    SOS Bonus Material - The Three Blocks of Management
    Dec 18 2024

    In this bonus content produced for Stamp Out Support, Yusuf Yeganeh, founder of Microbyte and White Label IT talks through some of the most important blocks of management in running a company:


    Managing yourself and how you position yourself alongside your employees, clients and working relationships.


    Managing your team and the responsibilities that come with running a business.


    The attitude you create across your business, employees and interactions with professional relationships.


    Hosted on Acast. See acast.com/privacy for more information.
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    30 mins
  • SOS Chapter 4, 5, 6 - Hand-Off & Account Management

    SOS Chapter 4, 5, 6 - Hand-Off & Account Management
    Dec 18 2024

    We've combined these chapters as they all detail the process you should be taking as you hand-off the management of your new client to your internal team.


    Define responsibilities, identify the support network you have within your clients business and communicate the services and roles you are taking on.


    Hosted on Acast. See acast.com/privacy for more information.
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    41 mins
  • SOS Chapter 3 - Corrections

    SOS Chapter 3 - Corrections
    Dec 18 2024
    In this episode, Yusuf Yeganeh takes us through the Corrections process. As you begin working with a new client and understanding their requirements, you'll begin to get a sense of not just the work you're taking over, but the systems, infrastructure and processes that you need to align with your framework.

    Hosted on Acast. See acast.com/privacy for more information.
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    18 mins
  • SOS Chapter 2 (Roundtable) - Onboarding New Clients

    SOS Chapter 2 (Roundtable) - Onboarding New Clients
    Dec 18 2024
    In this roundtable discussion, Yusuf is joined by Microbyte MD Lewis and other members of the team to discuss the onboarding stage. As you begin working with the new clients and start guiding them on their journey, the team recount their own personal experiences of this stage and the do's and do not's.

    Hosted on Acast. See acast.com/privacy for more information.
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    33 mins
  • SOS Chapter 2 - Onboarding New Clients

    SOS Chapter 2 - Onboarding New Clients
    Dec 18 2024
    In this episode, Yusuf goes through the steps you should be taking as you onboard new clients. From initial discussions, the right questions to ask and the impressions you should continue to be making. Start by showing them the journey you're going to be taking them on and guide them with confidence.

    Hosted on Acast. See acast.com/privacy for more information.
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    35 mins
  • SOS Chapter 1 (Roundtable) - New Client, First Impressions

    SOS Chapter 1 (Roundtable) - New Client, First Impressions
    Dec 18 2024
    Each chapter and presentation will be followed up with a roundtable discussion, where we sit with members of the Microbyte and White Label IT team to discuss the topic at hand. Yusuf Yeganeh speaks with members of the Microbyte team to get their questions and experiences of working with new clients.

    Hosted on Acast. See acast.com/privacy for more information.
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    16 mins
  • SOS Chapter 1 - New Client, First Impressions

    SOS Chapter 1 - New Client, First Impressions
    Dec 18 2024
    In this episode, you'll learn how important those first impressions with a new prospective client are and the basic steps you should be implementing into your process. We cover the right questions to ask, to understanding what you should already know going in and what to expect as you work with new individuals and businesses.

    Hosted on Acast. See acast.com/privacy for more information.
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    40 mins