Simply Hospitality

By: Ruth Baker and Lucy Branson
  • Summary

  • Welcome to Simply Hospitality. Featuring Lucy, a restaurant owner and HR professional passionate about helping the hospitality industry thrive, and Ruth an Environmental Health Officer and the owner of Simply Safer, where she specialises in food safety and health & safety. Together, Lucy and Ruth are here to dive into the hot topics that matter most in the hospitality sector, offering top tips and insights for restaurant owners, managers, head chefs and their teams, they've got it covered from both sides of the pass!
    Ruth Baker and Lucy Branson
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Episodes
  • Workers Protection Act 2023: What are your new responsibilities as an employer?
    Dec 18 2024

    The Worker Protection (Amendment of Equality Act 2010) Act 2023 came into effect on 26 October 2024, introducing a legal duty for employers to proactively take reasonable steps to prevent sexual harassment.

    In light of everything in the media recently around high profile figures, this is particularly topical.

    - We discuss how good employers should be creating psychologically safe spaces to ensure team members feel comfortable speaking up when necessary.

    - We talk about the need to train our teams in the difference between “banter” and harassment. In hospitality this is an even more potent issue than other industries.

    - We chat about the need to prepare for situations connected with work including staff parties, where a risk assessment needs to be carried out. We discuss what this looks like and what precautions we can put in place.

    Listen to ensure you are up to speed on your legal responsibilities.

    If you enjoy this episode, please click follow or subscribe and give us a follow on social media.

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    35 mins
  • #54 Brand Strategy: with Peter Collingridge from Good Noise
    Dec 11 2024

    In this episode of Simply Hospitality, we’re joined by Peter Collingridge, founder of branding and design agency Good Noise, to explore the value of working with experts to elevate your brand strategy.


    Tune in as we discuss:

    ⭐️ The key advantages of using a branding and design agency versus managing everything in-house.


    ⭐️ Common mistakes businesses make when tackling branding and design themselves.

    How to determine if your business should DIY or partner with an agency.


    ⭐️ The ROI you can expect when hiring a branding and design agency.


    ⭐️ Tips for building a successful client-agency relationship.


    ⭐️ A real-life success story showcasing how Good Noise transformed a business's marketing strategy.


    Whether you're considering taking the leap into a professional partnership or looking for ways to enhance your brand, this episode is packed with actionable insights.


    Listen now and start shaping your brand for success!


    Please follow or subscribe to Simply Hospitality to support the podcast.


    For more information on working with Good Noise go to https://www.goodnoise.co.uk


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    36 mins
  • #53 Happy Staff = Happy Customers: with Special Guest Andrew Heath from We Thrive
    Dec 4 2024

    Understanding Employee Happiness: How Happy Are Your Staff, Really?


    In this episode of Simply Hospitality, we sit down with Andrew Heath from WeThrive to explore the critical link between employee happiness and performance in the hospitality sector.


    Here’s what we cover:


    Why Staff Happiness Matters


    - Why should hospitality businesses focus on staff happiness and engagement?


    The connection between happy employees and exceptional customer service.


    - Real-world examples of measurable improvements when companies prioritize well-being.


    Measuring Engagement Effectively


    - Best practices for gauging staff happiness in a fast-paced industry.


    - How WeThrive’s unique approach makes a difference.


    The Case for External Surveys


    - Why unbiased, external surveys provide deeper insights.

    - How external feedback tools can unlock actionable data.


    Turning Feedback Into Action


    - Practical tips for transforming survey results into meaningful workplace improvements.


    - Prioritizing actions when feedback highlights multiple areas of concern.


    Engagement Strategies for Small Businesses


    - How SMEs can embrace employee engagement on a limited budget.


    - Quick wins to boost staff morale without breaking the bank.


    Tune in to learn actionable strategies to create a happier, more engaged workforce, and ultimately, a thriving hospitality business.


    To find out more about how We Thrive could help you, go to https://wethrive.net

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    32 mins

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