In this third episode of our Scaling and Managing Support Teams series on Telecast PH, we feature an enlightening conversation with Geoff Ankuda, a seasoned Customer Support Manager. He explores the dual responsibilities of support teams, highlighting their role as both the face of the company and the advocate for the customer. Learn how effective management of customer feedback can drive business improvement and growth.
Key Takeaways:

- Explore how support teams bridge the gap between customers and the company, shaping the customer experience and influencing business strategies.
- Discover why harnessing customer feedback is crucial for refining products and services.
- Geoff shares strategies for gathering feedback across various channels to ensure comprehensive customer insights.
- Learn about the tools and methods that enable support agents to efficiently address feedback while upholding service excellence.
- Understand how to assess and prioritize feedback to tackle the most significant issues first.
- Hear about proactive strategies to anticipate and mitigate potential issues before they escalate.
- Find out how effective communication and attentive feedback handling can build trust and foster lasting customer relationships.
Join us to gain valuable insights from Geoff’s experience and discover actionable strategies that can transform your support operations into a strategic asset for your business.
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