SaaS Trailblazers

By: Phoebe Zhang
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  • Summary

  • Welcome to 'SaaS Trailblazers' – your premier destination for uncovering the incredible stories of leaders and entrepreneurs who are revolutionizing the Software as a Service (SaaS) industry.

    I'm Phoebe Zhang, and with over 7 years of experience in the SaaS sector, I am passionate about building successful SaaS businesses.

    Subscribe now and become part of our community, where we celebrate the stories behind the software that powers our world!
    All rights reserved.
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Economics Leadership
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Episodes
  • EPS 6 The End of SaaS Customer Success Teams? Seriously? Featuring Sabina Pons

    EPS 6 The End of SaaS Customer Success Teams? Seriously? Featuring Sabina Pons
    Dec 2 2024

    Is the customer success team in SaaS on the brink of extinction? In this episode, we tackle one of the most debated topics in the SaaS world, inspired by Frank Slootman’s provocative take in Amp It Up: that customer success isn’t just a department—it’s the responsibility of the entire company.

    To explore this bold idea, we’re joined by Sabina Pons, an acclaimed management consultant, fractional CCO, and thought leader in the tech industry. With her expertise in scaling SaaS companies and building revenue-driving customer programs, Sabina brings unparalleled insights to this lively discussion.

    We’ll dive into key questions like: Do SaaS companies still need customer success teams? Can professional services fill the gap? If customer success is everyone’s job, how should organizations adapt their structure? And who should drive upsell and growth?

    Whether you’re a SaaS leader, CSM, or curious about the future of the industry, this is an episode you won’t want to miss. Tune in now!
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    37 mins
  • EPS 5 SaaS Human Centricity with Stewart Marshall

    EPS 5 SaaS Human Centricity with Stewart Marshall
    Nov 3 2024

    EPS 5 SaaS Human Centricity with Stewart Marshall
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    39 mins
  • EPS 4 SaaS Growth Marketing with Georgi Furnadzhiev

    EPS 4 SaaS Growth Marketing with Georgi Furnadzhiev
    Sep 28 2024

    EPS 4 SaaS Growth Marketing with Georgi Furnadzhiev
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    43 mins

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