S1E9 - S1E9 - Communication - Don't lie to your customers
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S1E9 - S1E9 - Communication - Don't lie to your customers
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About this listen
Some of these topics feel obvious, this is one of those. Everyone knows that they should not lie. Everyone knows that.
As Customer Service staff, your job is to build trust. If a customer does not trust you, they will question what you ask them to do.
Never lie to the customer nor make them think you did
Story - Going to look at car Ford Maverick - 20k vehicle for 40k Ford Edge - Used - Advertised at 17,000 - 8,000 markup plus additional, told could not go lower.
Call to support about Internet, asked to re-install my computer, got to L2 and told Internet was down in one area.
Find out more at http://actsofcustomerservice.com
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