S1E10 - S1E10 - AOCS - Training - How to Greet Customers
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.
Add to basket failed.
Please try again later
Add to wishlist failed.
Please try again later
Remove from wishlist failed.
Please try again later
Adding to library failed
Please try again
Follow podcast failed
Unfollow podcast failed
S1E10 - S1E10 - AOCS - Training - How to Greet Customers
-
Narrated by:
-
By:
About this listen
A couple episodes ago I talked about the importance of training customer service staff. One of the main areas that need to be trained is how to greet customers.
Greeting customers Who is your customer? Why are they contacting you? How to answer the phone
- Smile
- Ask Questions
- LISTEN
- Acknowledge customer issue
- Repeat question to ensure understanding
How to reply to email
- Ensure you UNDERSTAND the issue
- Bullet Points
- Pictures/video/details without being overwhelming
- Encourage them to reach out with questions
How to answer a text/chat/tweet
Find out more at http://actsofcustomerservice.com
No reviews yet