In episode 39 of Retail Checks and Balances, Kevin Spencer interviews Russ Hawkins, CEO at Agilence Inc., as he discusses the importance of leveraging data to tackle challenges like shrinkage and total retail loss, and how Agilence helps businesses make better decisions through effective data management.

Tune in to explore the fascinating world of retail data analytics and its impact on business operations.

TIMESTAMPS

[00:03:30] Building companies and problem-solving.

[00:05:30] Data wrangling for businesses.

[00:12:35] Total retail loss concept.

[00:14:56] RFID technology advancements.

[00:19:09] Data-driven customer engagement strategies.

[00:25:20] Online presence in retail.

[00:28:10] Supply chain disruptions and inventory.

[00:32:06] Consumer behavior during Christmas sales.

[00:36:09] The origin of Black Friday.

[00:38:41] Data-driven decision-making.

QUOTES

• "A long history of working didn't grow up with any money but found that the way to basically run your own business without having the capital to start it is to be in the sales business." - Russ Hawkins
• "We can't get accustomed to just doing the same thing every day. You gotta evolve with change, which is constant as we all learn." - Kevin Spencer
• "It's kind of a self-fulfilling, you know, virtuous circle here, that virtuous cycle where you give the employees the ability to be better consultants to the customers." - Russ Hawkins

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

Russ Hawkins

LinkedIn: https://www.linkedin.com/in/russhawkins/

WEBSITES

Rod Plus Solutions: https://rodplussolutions.com/

Agilence Inc.: https://www.agilenceinc.com/

In episode 38 of Retail Checks and Balances, Kevin Spencer interviews Lorena Tomasini, owner of MALM Life and Health Insurance Agency, as she discusses the distinction between health insurance and health supplements, clarifying common misconceptions.

Tune in to gain insights into the life and health insurance field

TIMESTAMPS

[00:04:01] Financial protection through insurance.

[00:07:36] Common misconceptions about insurance.

[00:08:17] Protecting your finances with insurance.

[00:12:48] Life insurance age demographics.

[00:18:03] Hobbies and interests of guests.

[00:21:43] ICRA and health insurance trends.

[00:24:46] Life insurance policy trends.

[00:29:00] Importance of personalized insurance plans.

QUOTES

• "Always doing what's right for the client and not based on what you're going to get paid or anything like that. It's always offering a solution to the client that meets their needs." - Lorena Tomasini
• "It's about protecting your finances if something were to happen unexpectedly, that you don't have to owe the $50,000 bill at the hospital." - Lorena Tomasini
• "I think everybody needs to have that life and health insurance covered, especially in this modern day where anything can happen spontaneously." - Kevin Spencer

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

Lorena Tomasini

Instagram: https://www.instagram.com/lore0125/

Facebook: https://www.facebook.com/malmins22

LinkedIn: https://www.linkedin.com/in/lorenatomasini/

WEBSITES

Rod Plus Solutions: https://rodplussolutions.com/

MALM Life and Health Insurance Agency: https://www.malmins.com/

In episode 37 of Retail Checks and Balances, Kevin Spencer celebrates his birthday and discusses the significance of customer loyalty, particularly on special occasions.

Tune in to discover how businesses can leverage these moments to strengthen customer loyalty and drive success in the retail and hospitality industries.

TIMESTAMPS

00:00:00 - Introduction to Retail Checks and Balances

00:00:31 - Kevin’s Birthday and Customer Loyalty

00:01:04 - Personal Birthday Experience at a Restaurant

00:03:34 - Applying Birthday Loyalty to Retail

00:05:25 - The Power of Surprise in Customer Loyalty

00:06:29 - Extending Loyalty Beyond Birthdays

00:07:16 - Recap and Final Thoughts on Loyalty

00:08:22 - Closing Remarks

QUOTES

• “This is how we foster loyalty and build emotional connections to our customers. And the key driver of customer loyalty specifically for birthdays is delivering something that serves to be consistent and build a great foundation with your customer.”
• "Tailoring the experiences and offers to the individuals can create a deeper loyalty than you can ever imagine."

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/