Episodes

  • State of the Industry - What's happening in Specialist Disability Accommodation (SDA)?
    Nov 28 2024

    Join me in a fascinating chat with Ian Jordan, the Founder of Kinkera Community, a national SDA provider with a very special ethos.

    Learn about eZaango: https://www.ezaangocarepartners.com.au/peak-provider/

    Kinkera Community https://www.kinkera.com.au/

    Follow Ian Jordan https://www.linkedin.com/in/ian-jordan-85328124/

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    48 mins
  • What actually WORKS in NDIS Marketing?
    Nov 19 2024

    Book an eZaango demo here: https://www.ezaangocarepartners.com.au/peak-provider/

    Contact Michael Clark here: https://athletickoala.com.au/

    Michael Clark is an NDIS marketing consultant, specialising in building target digital marketing solutions at an affordable price for NDIS providers. His insights demonstrate a no nonsense approach to what works in this industry and this podcast delves into deep insights that any NDIS provider can apply to their business.

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    57 mins
  • Financial Success Stories - SIL Case Studies
    Jul 11 2024

    As an example of the results Resolv delivers, one current provider is on track for a $1.3M saving over their first year, and they already achieved $361K of savings within the first three months - the overall impact of Resolv over the first year will be a 7% increase in net profit; The majority of SIL providers are leaking $35,892 per participant in roster and claim leakage and are at significant risk of claim payback. Tune in to this podcast to find out more!

    Resolv: https://www.resolv.com.au/

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    56 mins
  • Safeguarding Practice Excellence - Dave Relf from Aruma
    Jul 4 2024

    Dave Relf is the Quality, Safeguarding and Practice Excellence Manager at Aruma, one of Australia's largest NDIS providers. In this conversation we unpack what it means to lead across all functionality streams, whether that be at the head office or with support workers.

    Book a demo with Ezaango today: https://www.ezaangocarepartners.com.au/peak-provider/

    Learn about Peak Provider and Chris Hall here: https://peakprovider.com.au/

    Aruma: https://www.aruma.com.au/

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    54 mins
  • Optimising Provider Referrals
    Jun 9 2024

    Book an Ezaango demo: https://ezaangocarepartners.com.au/peak-provider/

    JustCOS: https://justcoscc.com.au/

    Peak Provider: https://peakprovider.com.au/

    How much information should NDIS providers expect Support Coordinators to provide? In this episode we delve into the referral and intake process, to discover the sweet spot in terms of the amount of information that providers can ask of support coordinators. We also discuss the no go zones, the "steps too far", and design an exciting vision for a three step process to make everyone lives' easier. Britt Palmer is a wonderful Support Coordinator from

    JustCOS, who are an ethnically non-conflicted Support Coordination company on the Central Coast. They are taking referrals, so feel free to reach out: https://justcoscc.com.au/

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    1 hr and 7 mins
  • Customer Engagement Strategist - Peter Dempsey
    Jan 24 2024

    Peter is a Customer Engagement Strategist in the NDIS, specialising in complex care, neuro-plasticity, and neurodiversity. After suffering a crippling stroke as a child, Peter has spent the past 20 years learning to walk and talk again. Fuelled by his dream to become a professional speaker, Peter has done what most people labelled as impossible and today shares his remarkable story with anyone who is ready to listen.

    Website: https://www.peterdempsey.com/home-1

    LinkedIn: https://www.linkedin.com/in/peter-dempsey-43182887/

    Do you want to scale your NDIS business? Check out Peak Provider at https://peakprovider.com.au/

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    1 hr and 16 mins
  • Client Management Systems - Jason Collins
    Nov 30 2023

    Jason Collins is the former CIO of Life Without Barriers and now the VP of Strategic Corporate Development for Lumary, an enterprise level Client Management System in the NDIS.

    In this episode we tap into the wisdom of Jason's experience, spanning his background in both finance and the NDIS, to today, in software for NDIS providers!

    Lumary: https://lumary.com/?demo=1&utm_source=peakprovider

    Peak Provider: https://peakprovider.com.au/

    #ndisprovider #marketing #ndis #clientmanagement

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    52 mins
  • Tiffany Roxburgh COO of Aruma with Chris Hall
    Nov 5 2023

    Tiffany Roxburgh is the Chief Operating Officer of Aruma, who have over 6,000 employees. Her accountancy and mining background brings a fresh perspective to safety within the industry. Tune in to learn about how Aruma is raising the standard and expectations around safety within the disability sector.

    In this podcast we discuss how the NDIS, according to Safe Work Australia, is one of the work industries in the human services area for getting injured at work.

    This is a fantastic discussion on how we can refocus and shift the dial on the perception of safety.

    Do you want to scale your business?

    8 Week Growth Program: https://peakprovider.com.au/sales-and-marketing-growth-programs/

    NDIS Sales Masterclass: https://peakprovider.com.au/ndis-sales-masterclass/

    NDIS Marketing Masterclass: https://peakprovider.com.au/ndis-marketing-masterclass/

    Listen to this episode on iTunes, Spotify, and iHeartRadio at https://peakprovider.com.au/ndis-podcast/

    Download your free NDIS Marketing Guide: https://peakprovider.com.au/the-ndis-marketing-guide/

    Check out Aruma's NDIS services: https://www.aruma.com.au/

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    50 mins