What happens when AI agents start filling the boxes on an organization's org chart? This week's episode tackles this question and many more, with guest Ron Schwartz, a change management guru and Founder of Brass Tacks, joining Phillip and Alistair. The discussion explores the changing dynamics of trust, culture, and control in a world where humans and autonomous agents are increasingly intertwined. From the nature of trust to the future of operations, this episode offers a thought-provoking look at the agentic revolution.

Takeaways:

• Focus on Culture: Consider how to embed corporate culture into AI and agent behavior to ensure alignment with organizational values and goals.
• Improve AI Ethics: Organizations should think about appointing Chief AI Ethics Officers to oversee and guide ethical AI deployment and management.
• Prepare for Change: HR departments should prepare for the upcoming changes by educating employees, perpetuating supportive narratives about AI, and focusing on training and development.
• Embrace Transparent AI: Transparency and explainability in AI decision-making are crucial for building trust. Ensure that AI systems can clearly explain their decisions.
• Understand Multi-Agent Systems: Keep an eye on the developments in autonomous multi-agent systems and their implications on organizational and social structures.
• Communicate AI Benefits and Risks: Effective communication about the benefits and potential risks of AI can help reduce fear and resistance, encouraging smoother adoption.

Quote of the Show:

• “ Each agent will be slightly different, but we can still use that system to be able to enhance and encourage the culture that we're looking for.” - Ron Schwartz

Links:

• LinkedIn: https://www.linkedin.com/in/ron-schwartz-79755685/
• Website: https://brasstacks.net.au/
• Email: ron@brasstacks.net.au

Ways to Tune In:

• Transistor: https://agenticinsider.show/
• Spotify: https://open.spotify.com/show/2fCCuVl6tL5p2kEAwFCQNJ
• Apple Podcasts: https://podcasts.apple.com/us/podcast/the-agentic-insider/id1807346381
• Amazon Music: https://music.amazon.com/podcasts/9fe0482d-d798-4420-a93a-fc6653bce437
• Podchaser: https://www.podchaser.com/podcasts/the-agentic-insider-6057241
• YouTube: https://www.youtube.com/@iridiusAI