In this episode of The Open Skies Podcast, host Chris Glass welcomes aviation veteran Sandra Pineau-Boddison to discuss her remarkable career spanning decades in airline catering, onboard services, and customer experience. From her humble beginnings managing a cafeteria at Chelsea Catering to becoming Vice President at Continental Airlines and later leading critical roles through the Continental-United merger, Sandra shares invaluable insights into the complexities of airline operations. She highlights the challenges of IROPs, aligning cultures during mergers, and delivering seamless customer experiences across regional and international fleets.

Sandra also dives into her leadership with the International Flight Services Association (IFSA) and its foundation, which champions the next generation of onboard services professionals through scholarships. Now serving as Chair at Intervine, a company specializing in wine, beverages, and snacks for airlines and cruise lines, Sandra discusses how the pandemic reshaped the industry and how Intervine continues to innovate post-COVID. With stories of iconic cheeseburgers, evolving passenger expectations, and comfort food in the skies, this episode uncovers the often-overlooked world of onboard services that makes flying a memorable experience.

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