Episode Guest:

Adolfo Hernandez is the Group CEO of Capita PLC, known for his people-first leadership and transformation-driven mindset. With a global career spanning tech giants and turnaround challenges, he champions curiosity, innovation, and purpose-led growth.

Episode Timestamps:0:00 Introduction

1:20 Adolfo’s first job: lessons from behind the bar

3:45 Learning life skills outside the classroom

5:30 Choosing work over comfort: building independence

7:00 Conflict, observation, and people skills

9:15 Why curiosity is Adolfo’s greatest asset

11:30 Nerd roots: coding from age 12

13:50 Learning to unlearn: lessons from Amazon

16:40 Building leadership beyond micromanagement

19:10 High-performance culture: what it really means

21:25 The fragmentation of modern ambition

23:00 Volunteering in Kenya: a CEO’s reflection

25:15 How birthplace shapes opportunity

27:05 The only thing not changing at Capita

28:30 Injecting AI into essential services

30:20 Empowering 10,000 staff to define new values

32:10 Adolfo’s four new values driving change

34:00 Playing every lever in transformation

36:30 People-first innovation and fearless change

38:00 The future of human-in-the-loop service delivery

39:50 What gets Adolfo out of bed in the morning

41:30 Final advice: daily growth, daily impact

Episode Partners

✈️ easyJet

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📊 Compare the Market

Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions.

https://bit.ly/4i53Svj

Disclaimer:

The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates.

The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.

Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.

If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice

If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Episode Partners

📊 Compare the Market

Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions.

https://bit.ly/4i53Svj

Disclaimer:

The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates.

The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.

Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.

If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice

If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

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