Katherine "Kat" Cardy works in the Triple Zero Victoria Burwood Ambulance team. She's been awarded the IAED 2024 Australasia Dispatcher of the Year. Kat is actually a Call-Taker, but the reason this award is for Dispatching is that internationally, the Dispatching role also includes Call-Taking.

Part of Kat's successful nomination included a 000 call of the birth of twin baby girls. Ambulance Call-Takers like Kat play a crucial role when they get a call involving a baby's birth; these calls are highly complex, can last a long time and the Call-Taker stays on the line while help is on its way.

Call-Takers are highly skilled and trained to deal with these stressful circumstances, Katherine's call lasted 20 minutes and the two babies were successfully delivered before being transported to the Royal Children's Hospital.

I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.

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The Gardiner family were celebrating their youngest Thomas’s 4th birthday. Mum Brooke had been experiencing gall-bladder attacks for the last six months; but little did she know what was about to happen. Suddenly Brooke found herself violently ill, throwing up. Her 8-year-old daughter Jorja called Triple Zero after finding her Mum lying in the shower having a gall bladder attack.

She told the Ambulance Call-Taker Eden Haddick she was home alone with her little brother. Although distressed, Jorja was able to answer all the questions about her Mum's condition and information about her medical history.

Call-Taker Eden Haddick thought she demonstrated such courage and bravery assisting her Mum that she nominated Jorja for a Junior Triple Zero Hero award.

I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.

Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.

76-year-old Laura suffered a stroke in April this year and thankfully survived. She credits her survival to her quick-thinking grand-son Jarrod who called 000 and spoke to Call-Taker Stuart who helped diagnose her condition on the day, including running her through the stroke F.A.S.T test. Laura doesn’t remember much that day, but recalls Ambulance Victoria Paramedic Rebecca’s reassurance and care as they transported her to hospital.

Laura’s story is especially pertinent in National Stroke Week. Minutes matter and it’s vital you know the warning signs for a stroke. By identifying F.A.S.T signs of a stroke, you can save a life – Face, Arms, Speech and Time.

I AM 000 is recorded on Boon Wurrung land and we acknowledge the traditional owners of the land on which we live and work and recognise their continuing connection to land, waters and culture and acknowledge their elders past, present and emerging.

Subscribe here or listen on your preferred podcast player. Available on Apple Podcasts, Google Play, Spotify and Audible by Amazon Music.