• How Unified Communication Tools Improve Customer Experience in Modern Contact Centers

  • Dec 17 2024
  • Length: 29 mins
  • Podcast

How Unified Communication Tools Improve Customer Experience in Modern Contact Centers

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  • Summary

  • This week on The Modern Customer Podcast, Damon Covey, General Manager of Unified Communications and Collaboration at GoTo, dives into how unified communication tools are elevating customer experience in modern contact centers.

    Damon shares how GoTo enables businesses to meet customers on their preferred channels—whether it’s SMS, social media, or web chat—fostering deeper connections and creating seamless experiences. From simplifying IT operations to leveraging AI for faster agent onboarding and smarter workflows, GoTo equips businesses with the tools to deliver efficient and meaningful interactions.

    If you’re looking to enhance customer experience and stay ahead in the evolving world of modern contact centers, this episode is a must-listen!

    Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer.
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