• How Do CX Leaders Accelerate Decision Velocity With AI?

  • Jan 4 2024
  • Length: 22 mins
  • Podcast

How Do CX Leaders Accelerate Decision Velocity With AI?

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  • Summary

  • On this episode, Amelia welcomes Robin Gareiss, CEO and Principal Analyst at Metrigy, to explore the crucial role of customer experience (CX) in organizational decision-making. Key Takeaways: - Increased prioritizing of customer engagement. - Strategic approaches to enhancing CX technology. - The growing significance of self-service options like chatbots. - How CX technology improves the empowering of agents. - The value of quick decision-making based on performance analytics. - A unified view on performance, integrating various data sources. - Enabling a comprehensive understanding and strategy formulation for CX. Resources Mentioned: Robin Gareiss - https://www.linkedin.com/in/robin-gareiss-91413a/ Metrigy - https://metrigy.com/ This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions. #CXO #CX #ContactCenter #CustomerService #CustomerExperience
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