In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Bill and Holly Bembenek, founders of the Temecula Wine Trolley and Wine Tours. They discuss their unique business venture, detailing its inception, the challenges faced, and the exciting growth they have experienced.

The Bembeneks share insights into their personal journeys within the hospitality industry, including Holly's passion for guest experiences and Bill's extensive background in gaming and resort management.

Their story emphasizes the importance of perseverance, the power of authentic customer service, and the value of surrounding oneself with supportive individuals. Tune in for an inspiring and informative discussion on building a successful hospitality business.

00:00 Introduction to the Hospitality Mentor Podcast

00:37 Meet Bill and Holly Bembenik

01:15 The Birth of Temecula Wine Trolley

03:45 Holly's Journey in Hospitality

05:37 Bill's Unexpected Path to Hospitality

07:42 Transitioning from Corporate to Entrepreneurship

10:48 Creating a Unique Wine Tour Experience

15:40 Launching the Business and Overcoming Challenges

26:54 Trolley Troubles: A Rocky Start

27:55 Handling the Unexpected

29:11 The Cost of a Trolley

30:21 Achieving Perfect Reviews

31:03 The Secret to Success

37:51 Expanding the Business

47:00 Advice for Aspiring Entrepreneurs

51:21 Conclusion and Gratitude