• E20 : Digital-First Customer Experience

  • Aug 10 2023
  • Length: 37 mins
  • Podcast

E20 : Digital-First Customer Experience

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  • Summary

  • This week on The Great Digital Transformation podcast, Gerry welcomes Joe Wheeler, a visionary leader and global expert on customer experience and digital transformation. As CEO of CX/Digital, Joe helps organizations create value by designing exceptional customer experiences. He's also a best-selling author, including his latest, The Digital-First Customer Experience, which reveals how brands leverage digital technologies for innovation and differentiation. With decades of experience advising Fortune 500 companies, Joe provides unique insights into digital transformation strategies, customer-centric cultures, and leading trends. During this compelling episode, Joe shares his forward-thinking vision for delivering seamless omnichannel experiences, analytics-driven personalization, and digitally powered employee engagement. Tune in to hear Joe's wisdom on digital leadership, digital-first mindsets, and his blueprint for digitally maturing organizations to drive growth. You won't want to miss Joe Wheeler on The Great Digital Transformation.
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