Customer Service Culture [EN]

By: Paolo Fabrizio
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  • Summary

  • Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
    Paolo Fabrizio
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Episodes
  • #38 Digital channels are not for everybody

    #38 Digital channels are not for everybody
    Nov 27 2024
    99% of us have a natural predisposition towards some activity or knowledge. Nevertheless, if you want to become really smart, you need to study and practice day by day. And when it comes to delivering customer support, digital channels are definitely not for everybody!
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    13 mins
  • #37 The service that customers love the most

    #37 The service that customers love the most
    Oct 22 2024
    What service clients love the most? There are two things that you can do immediately to intercept customer's signals in a timely manner.
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    15 mins
  • #36 Customer service can't fix poor culture

    #36 Customer service can't fix poor culture
    Sep 24 2024
    What's the department in charge of solving problems? I bet you'd answer 'customer service'. However, the current scenario requires us to embrace a broader vision because customer service can't fix everything. Paolo Fabrizio explains WHY and HOW in this podcast.
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    18 mins

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