Welcome to the Aged Care & NDIS Update! In this episode, Scott Lynch dives into the latest in Aged Care and NDIS, including:

• Wage increases for aged care workers.
• Extra funding for CHSP meal providers.
• Ongoing efforts to combat NDIS fraud.
• Updates to the NDIS Board and Advisory Council.

Stay up to date with the key news and insights impacting the sector. For more details, check out our LinkedIn newsletter and learn how our manual handling training courses can support your organisation.

LinkedIn Newsletter - https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7164123058020999168

Online Manual Handling Training - https://www.communitytherapy.com.au/courses/manual-handling-training/

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In this episode of the Community Therapy Podcast, Scott Lynch discusses recent developments in the NDIS and Aged Care sectors, focusing on NDIS pricing reforms led by IHACPA and the ACCC's warnings regarding misleading advertising practices. The episode aims to provide listeners with concise updates on industry news and highlights the importance of pricing parity and ethical advertising in supporting participants effectively.

Takeaways

• NDIS pricing is currently managed by the NDIA.
• IHACPA is tasked with exploring future NDIS pricing reforms.
• Pricing harmonization is crucial for workforce stability.
• Misleading advertising can harm NDIS participants.
• ACCC is actively investigating problematic advertising practices.
• Community Therapy offers valuable online training courses - learn more here

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Welcome to the first LIVE in-person episode of the Community Therapy Podcast! In this episode we have somewhat of a role-reversal. Scott Lynch (Founder and Managing Director) is interviewed by Harry Keating, who works in the communications and marketing team at Community Therapy.

Together they discuss Scott’s career as a Physiotherapist and explore how Community Therapy came to be. Scott shares some of his key learnings as the business evolved, and how those learnings apply to our personal lives.

We hope you find this chat valuable and entertaining!

Timestamps
(0:00) Intro
(1:16) University Days and Getting Into Physiotherapy
(6:03) Scott's Early Career as a Physio and Working With Older Adults
(9:20) The Inspiration for Starting Community Therapy
(16:40) Evolving and Building a Multidisciplinary Team
(19:52) Scott’s Most Valuable Lessons. Personal Development, Meditation and Wellbeing
(26:37) Stress Management in Healthcare
(32:07) Narrative Based Medicine and Motivational Interviewing
(36:52) The Future of Community Therapy and Healthcare

Links
Community Therapy Website
Community Therapy Facebook
Community Therapy Instagram
Community Therapy LinkedIn
Community Therapy YouTube
Scott's LinkedIn
Harry's LinkedIn

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In this episode, Scott Lynch (Managing Director of Community Therapy) speaks with Tim Stewart (CEO & Medical Director of HEAL Urgent Care).

HEAL is a walk-in urgent care clinic for non-life-threatening injuries and illnesses, with the goal of providing excellent care for patients while easing the burden on public emergency departments. Scott and Tim discuss how HEAL Urgent Care was built from the ground up - from ideation to the first week of operation.

We hope you find this insightful and inspiring!

Resources
HEAL Urgent Care Website
HEAL Urgent Care Facebook
HEAL Urgent Care Instagram
HEAL Urgent Care LinkedIn
Tim's LinkedIn

Community Therapy Website
Community Therapy YouTube
Community Therapy Facebook
Community Therapy LinkedIn
Scott's LinkedIn

Takeaways

• HEAL aims to bridge the gap between general practice and the hospital, providing an alternative for patients who don't need hospital-level care.
• Prioritising an excellent consumer experience leads to better health and business outcomes.
• The clinic offers a comprehensive range of services, including X-rays, pathology, wound repair, fracture management, and more.

Timestamps
(0:00) Intro and Tim’s Background
(4:15) The Journey of Setting Up HEAL Urgent Care
(14:46) Importance of Innovation and Consumer Experience
(24:58) The Scope of Care at HEAL
(35:14) Medicare Urgent Care Clinics and HEAL’s Relationship With The Public Sector
(41:33) Challenges and Opportunities for HEAL
(49:52) Final Thoughts and The Future

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In this episode, Scott Lynch (Managing Director of Community Therapy) speaks with Lorraine Poulos (Managing Director of Lorraine Poulos and Associates).

Together they discuss all things in-home aged care reform. It’s a sector undergoing constant change and review, and many providers feel overwhelmed and uncertain of what the future may look like.

In this episode, Scott and Lorraine discuss the reform pathways and explore strategies providers can utilise to best navigate the opportunities and risks that are likely to arise as the sector evolves.

We hope you find this conversation useful and informative!

Resources
LPA & Associates Website
Lorraine’s LinkedIn

Community Therapy Website
YouTube
Facebook
LinkedIn
Scott's LinkedIn

Takeaways

• The in-home aged care sector is undergoing constant change and reform, which presents challenges for providers.
• Seeking help and support from experts can provide valuable guidance and insights for navigating the complexities of the aged care landscape.
• Despite the challenges, opportunities for innovation and in the sector will arise as reforms are implemented.

Timestamps
(0:00) Introduction
(1:10) Summary of In-Home Aged Care Reform
(5:21) The Challenge of Uncertainty for Providers
(11:48) Opportunities and Risks for Providers
(18:44) Importance of Care Management
(24:58) How Funding Models are Evolving
(37:15) Getting Answers and Future Readiness
(42:02) Stages of Choice, Resilience and Seeking Help

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In this episode, Scott Lynch (Managing Director of Community Therapy) speaks with Viv Allanson (CEO of Maroba Caring Communities).

They discuss the challenges and opportunities in residential aged care, the importance of physical activity and wellness programs for older adults, and the complexities of government regulation and its impact on the sector.

We hope you find this conversation inspiring and illuminating! See a list of the resources mentioned in the podcast below.

Resources
Sunbeam Trial Info Article
Sunbeam Trial Study
Hunter Ageing Alliance
Active Stronger Better

Maroba Website
Viv's LinkedIn

Community Therapy Website
Community Therapy YouTube
Community Therapy Facebook
Community Therapy LinkedIn
Scott's LinkedIn

Takeaways

• The funding and staffing requirements in aged care need to be addressed to ensure the delivery of quality care.
• Physical activity and wellness programs are essential in aged care to improve residents' well-being and quality of life.
• Government regulations and reporting can be burdensome and are not always perfectly aligned with the best outcomes for residents.

Timestamps
0:00 - Introduction and Background
2:45 - Challenges and Opportunities in Residential Aged Care
8:18 - The Role of Allied Health in Aged Care
11:09 - How Physical Activity Programs Improve Quality of Life
18:19 - Communicating Benefits of Physical Activity to Older Adults
26:20 - Quality Indicators and Regulatory Burden
31:15 - Structural Reform and Government Involvement
38:49 - The Need for In-Field Experience in Government Cabinets
42:38 - Leadership and Maintaining Optimism

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In this episode, Scott Lynch (Managing Director of Community Therapy) speaks with Shirley Dalton (Professional Speaker, Leadership Coach and
Creator of the Blueprint for Business Freedom).

Together they discuss the value of developing an understanding of personality and communication to improve professional relationships. They explore personality types, communication styles, active listening, feedback, and provide practical tips for enhancing communication in various settings.

There is so much actionable information in this episode. We hope get some value from it!

Takeaways

• Great communication starts with active listening.
• Understanding your own personality type can help you adapt your communication to meet the needs of others.
• Understanding oneself and setting good intentions are important for providing the best experience and treatment in the healthcare setting.

Timestamps
0:00 - Introduction
2:25 - Understanding Personality and Communication
8:35 - The REACH Personality Framework
11:07 - Demonstration of Profiling and Quadrants with Scott
21:51 - Adapting Communication in Different Settings
31:46 - Vulnerability and Feedback
40:43 - Identifying Exceptional Communicators
45:35 - How Fulfilment and Quality Communication Are Linked
49:01 - Learning Opportunities with Shirley

Resources
Complementary 1 Hour ‘Aha’ Session
Shirley's Website
Shirley's LinkedIn

Community Therapy Website
Community Therapy YouTube
Community Therapy Facebook
Community Therapy LinkedIn
Scott's LinkedIn

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In this episode, Scott Lynch (Managing Director of Community Therapy) speaks with Jim Moraitis (Founder and CEO of Village Local), who shares his journey of starting an organization that helps older Australians navigate the complexities of the aged care system.

They discuss ways to best navigate the aged care sector and the importance of prioritising empathy and emotional sensitivity in healthcare.

Takeaways

• Building trust and authority is crucial in navigating the changing aged care landscape.
• Empathy and care are essential in providing quality healthcare experiences.
• Prioritizing the consumer experience is essential and greatly improves the way an organisation operates.

Timestamps
0:00 - Introduction and Background
1:20 - The Why Behind Village Local
6:34 - Starting Village Local
10:33 - Building Trust and Authority
17:47 - Barriers in the Aged Care Sector
23:41 - Empathy and Care in Healthcare
35:07 - Creating Systems for Better Support
45:13 - Prioritising The Consumer Experience
50:08 - Concluding Thoughts

Resources

VillageLocal Website - https://www.villagelocal.com.au/
VillageLocal Community Hub - https://community.villagelocal.com.au/
CarePath Navigator Program - https://www.carepath.com.au/
Youtube - https://www.youtube.com/@villagelocal
Facebook - https://www.facebook.com/VillageLocal
Linkedin - https://www.linkedin.com/in/jim-moraitis-55816545/

Community Therapy Website - https://www.communitytherapy.com.au/
YouTube - https://www.youtube.com/channel/UC0jWxssC757MijCsTBH_xhg
Facebook - https://www.facebook.com/communitytherapyau
LinkedIn - https://www.linkedin.com/company/community-therapy-au/
Scott's LinkedIn - https://www.linkedin.com/in/scottlynchct/

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