Remember when building customer loyalty meant a smile and a handshake? Those days are gone. In today’s digital-first world, meaningful connections must be forged through screens, across time zones, and in a way that translates warmth and trust into clicks and conversions.

Website expert Veronica Cornish joins us to share how to turn transactional websites into relationship-building powerhouses. From real-time chat boxes to personalized product suggestions, she shows how small digital features can create big customer loyalty. Veronica also unpacks how transparency and consistency—especially around policies—help build digital trust.

We also explore why email marketing remains one of the most resilient customer relationship tools, even in the age of social media. As Veronica wisely notes, “Don’t put all your eggs in the same basket.” Your email list is one of the few assets you truly own.

Whether you're launching your first site or leveling up an existing one, you'll find practical tips for using analytics, content marketing, and thoughtful design to create a seamless, trust-building customer journey.

Visit us at jenniferannjohnson.com and learn how Jennifer can help you build the life you dream of with her online academy, blog, one-on-one coaching, and a variety of other resources!