• Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub?

  • Nov 28 2024
  • Length: 30 mins
  • Podcast

Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub?

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  • Summary

  • Claas van Delden is the Chief Growth Officer at yoummday. He is based in Munich, Germany.

    Yoummday is a proprietary technology platform for managing remote workforces - what we have summarized on this podcast in the past as 'Gig CX'. Yoummday has a diverse global talent pool of 15,000+ sales and customer care freelancers available.

    Mark Hillary called Claas to talk about the issues around providing support to customers in multiple languages and whether the platform-based appproach is replacing the more traditional multilingual hubs used by BPO companies...

    Claas talks about this specific question and outlines how Gig CX really works in this interview.

    https://www.linkedin.com/in/claas-van-delden-b7b3b2/

    https://www.yoummday.com/en

    CX Report 2025: https://business.yoummday.com/en/yoummday-cx-report-2025
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