• 5.04 Enhancing Customer Success & Professional Services Collaboration & Integration (The Metrics)

  • Dec 17 2024
  • Length: 22 mins
  • Podcast

5.04 Enhancing Customer Success & Professional Services Collaboration & Integration (The Metrics)

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  • Summary

  • In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

    Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as: Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

    In today's discussion we'll explore designing a balanced scorecard of metrics to govern an integrated Professional Services & Customer Success organization.

    Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance
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