
The Little Big Things
163 Ways to Pursue EXCELLENCE
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Narrated by:
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Tom Peters
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By:
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Tom Peters
About this listen
Years ago, I wrote about a retail store in the Palo Alto environs—a good one, which had a box of two-cent candies at the checkout. I subsequently remember that 'little' parting gesture of the two-cent candy as a symbol of all that is Excellent at that store. Dozens of people who have attended seminars of mine—from retailers to bankers to plumbing-supply-house owners—have come up to remind me, sometimes 15 or 20 years later, of 'the two-cent candy story', and to tell me how it had a sizable impact on how they did business, metaphorically and in fact.
"Well, the Two-Cent Candy Phenomenon has struck again—with oomph and in the most unlikely of places.
"For years, Singapore's 'brand" has more or less been Southeast Asia's 'place that works'....But as 'the rest' in the geographic neighborhood closed the efficiency gap, and China continued to rise-race-soar, Singapore decided a couple of years ago to 'rebrand' itself as not only a place that works but also as an exciting, 'with it' city.
"Singapore's fabled operating efficiency starts, as indeed it should, at ports of entry—the airport being a prime example. From immigration to baggage claim to transportation downtown, the services are unmatched anywhere in the world for speed and efficiency:
- The entry form was a marvel of simplicity.
- The lines were short, very short, with more than adequate staffing.
- The process was simple and unobtrusive.
- The immigration officer could have easily gotten work at Starbucks; she was all smiles and courtesy.
- And Yes! Yes There was a little candy jar at each Immigration portal!
"Operationalizing: Make 'two-centing it' part and parcel of 'the way we do business around here'."
©2010 Thomas J. Peters (P)2010 HarperCollins PublishersWorth sticking with...
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If you could sum up The Little Big Things in three words, what would they be?
Bursting with goodnessDid the narration match the pace of the story?
Sadly the narration lets it down.I found myself zoning out quite often and all because of the narration. There are some great readers out there but sadly this gent should have just stuck to writing the book.Any additional comments?
This book is full of great information and tips. Some are obvious but then I often find that these are the most useful. We sometimes don't see the wood for the trees when we are swamped by 1001 things that need doing when we work for ourselves.Packed full of goodies
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Firstly, this is based largely on re-edited collected blogs and as such it can repeat many core subjects. Many of these key messages bear repeating. Sure, Tom Peters has a distinctive no nonsense, cut through the BS, why aren't you doing this - are you stupid? attitude and fans love him for it.
There are quite literally hundreds of gems within and I have bought the 'real' book for reference on the back of listening to the audiobook. This is not just inspirational, it is a call to arms for all of us, relevant to all organisations. As Tom (frequently) reminds us, we are all sales people, we are all selling something.
If you are serious about constant and never-ending improvement and out-of-this-world service, then this is a great source of thought-provoking ideas, kick-up-the-pants chiding and passionate treatise to accompany you on the journey. You'll be in masterful company.
The Guru's Guru; worth every penny and then some
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The Best Business Book of 2010
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I'm sure there are great facts in there but I just couldn't keep going.
Disappointing read
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Dissapointing
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