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The Jobs to Be Done Playbook

Align Your Markets, Organization, and Strategy Around Customer Needs

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The Jobs to Be Done Playbook

By: Jim Kalbach, Michael Schrage - foreword
Narrated by: Tom Parks
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About this listen

"Jobs To Be Done is key to building successful products, and this book masterfully gives a step-by-step guide on how to put it into practice."—Melissa Perri, author of Escaping the Build Trap

These days, consumers have real power: they can research companies, compare ratings, and find alternatives with a simple tap. Focusing on customer needs isn't a nice-to-have, it's a strategic imperative.

The Jobs To Be Done Playbook (JTBD) helps organizations turn market insight into action. This book shows you techniques to make offerings people want, as well as make people want your offering.

©2020 Jim Kalbach (P)2024 Ascent Audio Consumer Behavior & Market Research Customer Service
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content and theory

The book is good but it does not provide a PDF for the illustrations. if only refers to them being in the ebook or print addition. There is no guidance on how to get those unless you pay for it. Other books of this nature will provide the illustrations as an attachment within Audible.

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