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Dealing with Difficult People

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Dealing with Difficult People

By: Roy Lilley
Narrated by: Timothy Andrés Pabon
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About this listen

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.

Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

©2002, 2013, 2016 by Roy Lilley. (P)2019 Brilliance Publishing, Inc., all rights reserved. Business Communication Career Success Communication & Social Skills Conflict Resolution & Mediation Customer Service Management Management & Leadership Marketing & Sales Personal Development Personal Success Career Employment Business Self Development Difficult Personalities

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All stars
Most relevant  
A good book covering basic points. It really is infuriating that the narrator cannot pronounce the word “Row” (as in argument).

Interesting but fairly obvious

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The AB itself is really good... BUT! the American reader cannot pronounce English words!
I always know if a book was written by a Briton and read by an American, the word ROW as in argument is pronounced as in ... your boat. A whole chapter is about arguments and to keep hearing row, row row your boat... instead of rOW as cOW.
Somerset Maugham was mog-ham. swinging the lead, which means to skive or avoid work was pronounced as lead, to go first when it refers to the metal which is pronounced LED.
many others but writing on my phone is becoming a pain in the arse as in farce.
the book is worth wadding through but voice talent... do your homework!

should have been read by a British actor!

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Fantastic book, full of valuable information and excellent references. I will be purchasing the hard copy.
JW

More than I was expecting

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I like it!

It really helped me in:

- my past experiences reflection;
- present day to day conflicts;
- present awareness;
- prepare for future.

It is a book that needs to be listed not only once but, but as many time possible to get the best out of it!

Worth having!

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There are a few nuggets of advice that I noted but perhaps not a book I needed right now but was available for free so wanted to read to be ready for handling difficult people.

I would recommend this for people who haven’t read any other material on managing difficult people but otherwise not a lot of great new insights.

The narrator was a little annoying as he doesn’t seem to know the difference between the two pronunciations of the word Row, as in “to have an argument with someone” and Row as in “to get in a canoe and row down the river” and uses the wrong one again and again which is distracting. The use of “or your money back” also becomes a little annoying near the end but overall well read and a good pace.

Row not Row

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has some great idea and different tactics. I enjoyed listening to this book although its definitely directed more at work like situations and working in an office like environment. would recommend

very interesting

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Poor chap was hired to narrate a book about resolving conflict but no one thought to check whether he could pronounce ‘row’ - a synonym for argument and a word that appears in the intro and first chapter.

Spoiler: he can’t.

Couldn’t get past the first 15 minutes - awful narrator

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when a book tells you that the loo is probably the quietest place in the office...you know the author was grasping for content

An insult to intelligence

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